- Freight Costs
- Delivery Instructions
- International Deliveries
- Shipping during the Christmas & New Year Period
At Heating Online we offer delivery Australia wide. To estimate shipping costs simply add the item(s) you wish to purchase to your shopping cart. On the cart page you can easily and conveniently enter your postcode to reveal freight costs before proceeding to the checkout. We currently offer a promotion whereby orders over $300 receive 50% off freight.
Some areas not eligible for 50% off shipping may include:
NT & TAS
WA Zone 3+
QLD Zone 5+
NSW Zone 7+
Lord Howe Island
* And other remote areas that incur a larger than normal freight cost and/or on forwarding charge.
Please note that some areas incur additional freight on-forwarding charges which are not included as part of the 50% off shipping promotion. If you live in a remote area that incurs an on-forwarding charge, in most cases this will be included in the shipping cost, however if it isn’t we may have to ask you to cover the on-forwarding charge.
Once your order is processed you will be sent a confirmation email with an estimated delivery period. The majority of the time couriers are used to deliver your heater(s) direct to your door. As courier’s schedules can vary, although we can guarantee a dispatch date, we are unable to pinpoint the day and/or time of your specific delivery. We can however give you an estimate based on your postcode. The closer to the metro city you are the quicker your order is likely to arrive. The majority of orders will be dispatched from our Melbourne warehouse. For more remote areas, please allow for extra delivery time. In most cases you will receive a tracking number for your order so you can track your package directly with the courier company.
If you nominate a business address for delivery of your heater(s), we can have the order delivered during normal business hours 9am – 5pm. If you have different business hours, please state this on your delivery instructions. If there isn’t a reception for the courier to leave the goods with, please also explain where the goods can be left.
If you nominate a residential address for delivery, instructions are required for the couriers as to where they can leave the items if no one is home at the time of delivery. This could be to leave items at front door, back door, under carport etc. Please remember to fill the special delivery instructions area out before completing your order otherwise you will experience delays as we will have to contact you to gather this information before your order is processed. All orders require these instructions, even if someone will likely be home, if that person is on the phone or unable to hear the courier for example, they need to have instructions on where to leave the goods.
PO Boxes – As 99% of our orders are sent with couriers, we do require a physical address for delivery, not PO Box or Parcel Box addresses. If no other option for delivery, please contact us to see if we can offer any alternatives for you.
We send the majority of our orders with couriers, however we cannot 100% guarantee delivery times therefore it is advisable that you wait for your order to arrive before organising any tradesmen etc. If you need your item(s) urgently, please contact us prior to making your order so we can advise you on the expected delivery time and if there are other options for you to make for a speedy delivery.
Remember that our courier services do not include calling the client prior to delivery. Please do not request this as it will not be accepted. Therefore it is very important that you specify a place for them to leave the goods if no-one is around to collect them. If the courier is unable to leave the items due to lack of instruction etc, you may be charged for a re-delivery.
Here at Heating Online we do not currently deliver to areas outside Australia.
Dispatch & Shipping during the Holiday Season
Please be aware that we operate over the festive period of Christmas and New Years during business days only. During this time however, because both transport companies and suppliers are very busy, especially on the weeks leading up to Christmas, and many run limited services over this time, you can expect extra delays in our service over this period. We will do our best to estimate delivery times during this period which you will receive once your order is being processed.